Zelle FAQs
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What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another...
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I’m unsure about using Zelle® to pay someone I don’t know. What should I do?
If you don’t know the person or aren’t sure you will get what you paid...
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Is my information secure?
Keeping your money and information safe is a top priority for Members Cooperative Credit Union....
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Will the person I send money to be notified?
Yes! They’ll receive a notification via email or text message.
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How long does it take to receive money with Zelle®?
Money sent with Zelle is typically available to an enrolled recipient within minutes.3 If you...
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Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet...
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Can I use Zelle® internationally?
In order to use Zelle®, the sender’s and recipient’s bank or credit union accounts must...
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How does Zelle® work?
When you enroll with Zelle® through your online banking Bill Pay account or mobile banking app,...
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What if I want to send money to someone whose financial institution doesn’t offer Zelle®?
You can find a full list of participating banks and credit unions with Zelle here....
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How do I get started?
It’s easy— Zelle® is already available within the Members mobile app and in online banking...