Card Management FAQs
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Can I turn on My Location for a youth account holder’s card? How will it work?
My Location is only effective for the enrolled user. To limit the youth account holder’s...
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What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?
Card controls in online banking perform a proximity check at the granularity of ZIP Code...
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If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
Card controls in online banking ignore location information that’s more than one hour old. So,...
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What exactly is the range of the My Location controls, and will this control setting impact internet transactions?
The My Location controls and alerts check to ensure the merchant location is within a...
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When I receive a reissued or replacement card, will I have to update my cards within the app?
No, they will automatically be updated but you may need to activate your debit card...
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I can download the card on multiple devices but I’m requested to indicate which device is “primary.” What’s the purpose of assigning a primary device? Can I make changes to the settings from the non-primary devices?
The primary device is used to track the GPS for My Location alerts and controls...
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How many debit cards can I manage in online banking?
There is no limit.